Raising questions and opening discussion
Knowledge in Western culture is often seen in terms of transferring information from people who know things to others who are ignorant. For most people their educational experiences are of this kind.
So, if instead, they walk into a space where they can follow their own interest, raise questions, express themselves and listen to other people, then they are more likely to engage and to learn.
In order to embed and sustain changes to work practice, organisations need to become good at learning. Key to this is encouraging people (wherever they are in the organisation) to ask questions and to be in volved in discussions about practice (i.e. what they do and why).