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Monthly Archives: January 2010

Embracing Cultural Diversity: a case study from Glasgow School of Art

The population of overseas students choosing to study in the UK is rising.  This is mainly down to the efforts of individual institutions in both higher and further education to develop international links through which they can attract students.  This change has many positive benefits for the education community, but it also presents a challenge.

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In the Press: Storytelling in the NHS

An article by Esther appeared in NES Focus Winter Newsletter (see pages 7-8).  It describes how different methods of storytelling can help to promote person-centred care in the NHS.

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Knowing & understanding your staff

Managers who take time to build and maintain relationships with staff will notice early signs of trouble and be able to take action.  Where managers do not pay such attention, situations can emerge and reach crisis point before they realise that anything is wrong.  So getting to know and understand staff is key to effective performance management. 

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Addressing issues of under performance

You have someone in your team who is under performing in an area.  You know that you need to address this matter with them.  It won’t wait until the next performance review meeting.  But it isn’t an easy relationship.  That’s why you keep delaying.  Eventually, you call them to a meeting.  You plan what you… Read more »

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Motivating High Performers

A common complaint made by those who perform well in organisations is that they’re left to “get on with it”.  It is the poor performers, those who obviously need support, who get the lion’s share of the manager’s attention.  The result can be that high performers begin to drift or to feel dissatisfied and the manager fails to notice vital signs.  

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