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Author Archives: Tess

Creating experiences that transform: a leader’s perspective

Tony McNiff (Managing Director, First Cymru Buses Ltd, Wales) attended an event with us at First Group in 2006 – Jim’s Story.  His comments here were made at a conference last week. “The event run by Forum Interactive – Jim’s Story – was the first of its kind that I’d been to and I found… Read more »

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“I’ve never had any complaints, and I don’t go looking for trouble!”

Many managers feel unconfident dealing with interpersonal issues.  It suits them to assume that all is well.  They “don’t go looking for trouble!”  This download describes the format and outcome of recent work with South Lanarkshire Council to raise awareness of diversity issues among both managers and staff: I’ve never had any complaints.

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In the Press: The Play’s the Thing – Logistics & Transport Focus

An article describing the methods, processes and impact of our work with First Group was published in Logistics & Transport Focus magazine in december 2009.   Read Logistics & Transport Focus article. For more information please contact us.

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Behavioural safety: “Safe as Houses”

For obvious reasons, industries like transport and oil and gas have to prioritise health and safety.  In these industries, health and safety breaches can lead to serious injury and death.  Disasters like the one that took place at BP Texas City Oil Refinery in 2005 in which an explosion killed 15 workers and injured a further 170, highlight how important it is… Read more »

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Providing a REAL safe place to practice – Crisis Intervention

Many social work students have their first taste of dealing with a crisis in a real situation.  They may have read books on Crisis Intervention as part of their degree but what happens when they are faced with a real client in crisis and they feel vulnerable and afraid themselves?  We have been working with South Lanarkshire… Read more »

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