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Category Archives: Customer Experience & Interaction

Let’s Talk About It: a resource for developing facilitation skills

When someone is given responsibility over others – as a supervisor or team leader or line manager – basic facilitation skills become very useful. Over the last three years we’ve been working with the Centre for Research on Families & Relationships (University of Edinburgh) on an NHS funded project designed to support leaders to develop… Read more »

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In the Press: Care & Nursing Essentials

An article about Connect in Care and using drama and storytelling to promote person-centred care is in the recent edition of Care & Nursing Essentials.  For more information please Contact Us.

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New resource – using stories to facilitate change

In collaboration with University of Edinburgh, we’ve published a new resource -  Let’s Talk About It- which shows you how to use stories to facilitate change.  It provides story-based resources exploring different media (e.g. audio, video, text based, personal narratives). This publication is designed to be used within health and social care.  However, the methods and processes described are relevant… Read more »

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“I’ve never had any complaints, and I don’t go looking for trouble!”

Many managers feel unconfident dealing with interpersonal issues.  It suits them to assume that all is well.  They “don’t go looking for trouble!”  This download describes the format and outcome of recent work with South Lanarkshire Council to raise awareness of diversity issues among both managers and staff: I’ve never had any complaints.

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Also posted in People Skills | Tagged | Comments closed

“In a Fankle”

“In a Fankle”  was devised to help health care staff explore attitudes and work practices that affect older people.  As the name suggests,  the play is about the disconnections that happen between people and the impact these can have on the experience of caring and of being cared for.  It’s about the common experiences that we all have… Read more »

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