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Tag Archives: customer care

First Impressions

By Esther | Published: 13 October 2009
http://www.youtube.com/watch?v=1YSPGKaJv0w”>httpv://www.youtube.com/watch?v=1YSPGKaJv0w

httpv://www.youtube.com/watch?v=1YSPGKaJv0w People who provide a service don’t always think about their own behaviour and its impact on others.  Take  a look at this scene which depicts a common complaint made about the way in which people are welcomed (or not) into a care setting.  This woman – Ilene - is already worried about her appointment, and… Read more »

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Posted in Customer Experience & Interaction, Interactive Tools, Plays | Also tagged , | Comments closed

“Yep, that’s exactly how it is!” Handling Violent and Aggressive Situations for Lone Workers

By Graham | Published: 7 January 2009

Imagine the scene.  A group of lone workers (in this case people involved in building repairs) is attending a learning event on personal safety. In front of them is a layout of someone’s front room: there’s an old sofa, a coffee table, a chair, magazines, the telly is on very loud.  Tracy sits on the sofa… Read more »

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Posted in Health & Safety, People Skills | Also tagged , | Comments closed

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