httpv://www.youtube.com/watch?v=1YSPGKaJv0w People who provide a service don’t always think about their own behaviour and its impact on others. Take a look at this scene which depicts a common complaint made about the way in which people are welcomed (or not) into a care setting. This woman – Ilene - is already worried about her appointment, and… Read more »
An online educational resource has been developed by NHS Education for Scotland to support the delivery of the patient experience agenda. We’ve contributed interactive tools (in the form of audio and video material with faciltation guides) for this excellent resource. Take a look here.
A priority across all health & social care settings in the UK is to bring the experience of service users to the forefront of service evaluation and development. In Scotland within health care this is supported by a campaign led by NHS Education for Scotland and NHS Quality Improvement Scotland called Little Things Make a Big… Read more »
Imagine that you’re trying to bring a disparate group of workers together on an issue that is fundamental to your organisation. There they are sitting in front of you: nurses, doctors, porters, managers, care workers, domestics. You want to get the message across that it’s everyone’s responsibility to make sure that those using the service – in this… Read more »