“Let’s Talk About It” directly addresses issues that lie at the heart of the Scottish Government’s Better Together: Patient Experience Programme. Karen Barrie is the National Development Manager for this Programme. She writes: I wanted to thank you so much for sending me a copy of this resource. I was extremely impressed by the pdf I… Read more »
In collaboration with University of Edinburgh, we’ve published a new resource - Let’s Talk About It- which shows you how to use stories to facilitate change. It provides story-based resources exploring different media (e.g. audio, video, text based, personal narratives). This publication is designed to be used within health and social care. However, the methods and processes described are relevant… Read more »
The story on this postcard – Example 3 - raises a fundamental issue about care environments: important things are missed because people do not ask questions. In fact, you could easily generalise this out to lots of different kinds of work environments. How does your workplace encourage you to ask questions? What are the questions you… Read more »
The powerful thing about a good story well told is that it will make a connection with just about everyone. Scotland has a reputation for poor nutrition, affecting communities in different ways. The government invests in projects and campaigns to encourage people to adopt a healthy lifestyle, but evidence shows that people’s habits don’t really change. So what… Read more »
An online educational resource has been developed by NHS Education for Scotland to support the delivery of the patient experience agenda. We’ve contributed interactive tools (in the form of audio and video material with faciltation guides) for this excellent resource. Take a look here.